Canadian connection help

Is your internet down?

Check your provider’s reported outages, then use a few simple comparisons to narrow down what stopped working.

1 Check another device2 Check your provider3 Record what changed
Official status checks

Find your internet provider

These links open provider-run help pages. We do not display live outage status or collect your address.

R

Rogers / Shaw

National and western Canada

Choose Rogers or Rogers together with Shaw, then check the service at your address.

Check Rogers / Shaw status ↗
B

Bell

Ontario, Québec and Atlantic Canada

Use Bell’s outage check or virtual repair for your account and address.

Check Bell status ↗
T

TELUS

Western Canada and other service areas

Select your location on TELUS Service Status; account tools may show more detail.

Check TELUS status ↗

No provider listed? Search your provider’s own support site or account app for “outage” or “service status.” Third-party report charts are signals, not confirmation of your address.

What to do while you check

Only one device fails

Try another app or site, toggle Wi-Fi, and test another device in the same room. A device, VPN or app problem may be involved.

All devices fail

Check power and modem lights, then the official outage checker. If no issue is listed, use your provider’s troubleshooting instructions.

It drops or slows at times

Run a speed test when it works, compare Wi-Fi with Ethernet, and keep a time log for support.

Get a personalized next check →

Internet outage questions

Is my internet provider down right now?

We cannot determine that from one browser test. If several devices lose access, check your provider’s official status page using mobile data. A reported outage may take time to appear.

What if my Wi-Fi works but websites do not load?

A Wi-Fi symbol only means your device joined the router. Check the modem’s internet light, try another device, and compare mobile data. If several sites fail on every device, check provider status.

Should I restart my modem during an outage?

First check the provider status page. If there is no reported issue, follow your provider’s restart instructions and give the equipment time to reconnect. Avoid factory reset unless support asks you to do it.

Why does my phone work while home internet does not?

Your phone may be using a different mobile network. Turn off Wi-Fi briefly to compare. This can help you open your provider’s status page, but it does not prove the cause of the home outage.

What should I tell support?

Give your postal area, service type, when the problem began, modem light state, whether wired and Wi-Fi devices are affected, and the steps you tried. Do not share passwords here.

For speed, ping and Wi-Fi questions, see the full connection FAQ.

Provider links and guidance reviewed September 27, 2026. Check each provider for current status and restoration estimates.