CRTC 50/10 benchmark and low-speed troubleshooting
Use the CRTC 50/10 target correctly and diagnose a slow Canadian connection with repeatable wired tests.
Measure this device, then see your guide
Download, upload, ping and jitter are measured against AI Speed’s test route. The test may use up to 153 MB on a fast connection.
Get a guide for your measured speed
Run the test above or on the homepage. Your result is kept in this browser session.
What 50/10 means
The CRTC universal service objective sets an availability target of at least 50 Mbps download and 10 Mbps upload with unlimited data. It is not a guarantee that a particular home has access, and it is not the same as an individual speed-test result. First record your plan’s advertised download and upload, then compare it to repeated measurements on a wired device.
Create a useful baseline
Connect a computer with a known-good Ethernet cable directly to the router. Pause cloud backups, software updates, video streams and VPNs. Run tests more than once during a quiet period and again when you normally experience trouble. Save the date, time, plan tier, device, connection method and download, upload, ping and jitter. A single slow reading is a clue, not a diagnosis.
Separate Wi-Fi from access speed
If the wired test is near your plan but Wi-Fi is slow, look at signal quality, router placement and older devices before changing providers. If both wired and wireless measurements are repeatedly poor, restart the modem or optical terminal once, inspect the cable and check the provider’s service-status page. A weak upload can affect calls even when download looks usable.
Escalate with evidence
Send your provider several comparable results, your subscribed tier and the steps you already tried. Ask them to verify line quality, provisioning and equipment. If you are shopping for another service, the national broadband map helps find reported availability, but confirm the exact address and unit on provider checkers before deciding.